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Fast & Reliable Shipping

GreattoysOnline offers different shipping options to provide convenience and choice for our customers. During checkout, a list of all available shipping services will be listed including detailed information about the service and shipping lead time. While we may update our shipping providers from time to time, we basically offer the following shipping types to our customers:

Shipping (Philippines):
We use 3 working days parcel shipment thru JRS Express, Air21, LBC or AP Cargo. Item normally ships within 12 hours after payment confirmation. Please contact us after parcel ship out if you need the parcel code for tracking.

Shipping (International):
Registered Air Parcel (Below 1kg) Surface Air Lift (2kg and above): This is our cheapest available shipping method. Registered Air Parcel and SAL shipments are carried out through your local post office. We ship out all Airmail and SAL parcels with parcel barcode, registry and return card. Please read tracking section below for tracking information.

Registered Air and Surface Air Lift Delivery Schedule:

For Asia: 10-15 working days
For USA, Canada: 15-20 working days
For Europe: 15-25 working days
For South America: 20-30 working days
For Other Destinations: 20-40 working days

Express Mail Speedpost:

Express Mail is the Postal Service's fast yet affordable shipment solution. The delivery will usually take place through your local post office as well. EMS Speedpost shipments are very safe and usually take only around 5 to 7 days to reach your destination. We will provide a tracking number for all EMS shipments. While there is no global tracking possibility for those shipments, customers can track their EMS parcels via your local delivery company / postal service once the destination country has been reached.

DHL Express:

DHL Express is our fastest and most reliable service available. Shipping cost is higher than EMS but you get the speed and security of DHL Express. Orders normally arrives in 2-4 days and Insurance is available for all DHL Express shipments.

SHIPPING QUESTIONS

Q: How fast do you ship parcels out? A: We ship parcels out within 24 hours after payment is confirmed. We do not shipout boxes on weekends and holidays.

Q: My order was shipped via Registered Air Parcel / Surface Air Lift and Express Mail (Speedpost). Can my order be tracked?
A:The parcel barcode can be used for parcel tracking at YOUR country's postal service IF your postal service takes the time to scan the box into their online tracking system. The scanning is not available on all destinations (like Italy, France, Germany, China, Malaysia) and the tracking normally starts once box exits Customs Office.

Q: I am unable to track my parcel, why is this so?
A: All shipments sent us comes with a barcode but it is the responsibility of your country's postal service to scan the box into their online tracking system which they don't do all the time. We suggest you to wait a bit longer and check with your postal office for delivery schedule.

Q: For Australian Customers Only: How can I track my Parcel?
A: You can track your parcel via Australian Post phone in inquiry.

Q: Do you ship to my country?
A: We have ship to over 100 different countries

Q: Do you add invoice to our order?
A: We do not put invoice on our order for your protection. If you request for us to add invoice, we will be happy to add it in the shipment.

Q: Is insurance available?
A: Yes, insurance is available but only for DHL Express shipments

Q: Why can't I track my box thru Philpost.gov.ph?
A: The Philippine Postal Service website tracking system is only for INCOMING parcels.

Q: My item hasn't arrive, what should I do?
A: There maybe some delay in shipping due to volume, holiday and other factors not in our control. We suggest that you check with your country's customs office or postal service for parcel status or customs clearance. We should receive the return parcel within 45-60 days after parcel ship out date if the box has been Undelivered, Unclaimed, Refused or Rejected by Customs. After we receive the return parcel, we can reship it back to you at your cost. We are not responsible for Undelivered, Unclaimed, Refused or Rejected by Customs.

Q: Do you have a list of websites for tracking?
A: You can view a list of websites for tracking from the following links below

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

1. Australia www.auspost.com.au/ice
2. Austria www.post.at
3. Belarus www.belpost.by
4. Belgium www.taxipost.be
5. Brazil www.correios.com.br
6. Bulgaria www.bgpost.bg
7. Cambodia www.ems.com.kh
8. Chile www.correos.cl
9. Costa Rica www.correos.go.cr
10. Czech Republic www.czpost.cz
11. Ecuador www.unidadpostal.com
12. Finland www.posti.fi
13. France www.chronopost.com
14. Great Britain www.parcelforce.com
15. Greece www.elta-courrier.gr
16. Hongkong www.hongkongpost.com
17. India www.indiapost.org
18. Indonesia www.ems.posindonesia.co.id
19. Ireland www.anpost.ie
20. Israel www.postil.com
21. Italy www.posteitaliane.it
22. Kazakhstan www2.kaspost.kz
23. Kenya www.posta.ke
24. Korea www.cpasw.epost.go.kr:4949/ems/ems_eng.jsp
25. Kuwait www.mockw.net/post
26. Lithuania www.post.lt
27. Malaysia www.202.185.150.100/NASApp/etracker/html/ParcelMailBag.jsp
28. Maldives www.maldivespost.com
29. Mozambique www.correiosmoc.com
30. New Zealand www.nzpost.com
31. Nicaragua www.correos.com.ni
32. Norway www.posten.no
33. Pakistan www.pakpost.gov.pk
34. Peru www.serpost.com.pe
35. Qatar www.qpost.com.qa
36. Romania www.posta-romana.ro
37. Russian Federation www.russianpost.ru
38. Samoa www.samoatel.ws
39. Saudi Arabia www.saudipost.gov.sa
40. Senegal www.laposte.sn
41. Singapore www.speedpost.com.sg
42. South Africa www.sapo.co.za
43. Sweden www.posten.se
44. Tanzania www.posta.co.tz
45. Thailand www.ems.cat.or.th/Finders.HTM
46. Tunisia www.posten.tn
47. Ukraine www.emsukraine.com.ua
48. Uzbekistan www.emsuzbekistan.uz
49. Vanuatu www.vanuatupost.vu/ems.html
50. Venezuela www.ipostel.gov.ve
51. Yemen www.post.yehttp://ipc.cypruspost.gov.cy

RETURN AND REPLACEMENT POLICY

We will only accept returns within 7 days of order pickup or customer receive parcel and item must be in Unopened Unused New Condition only. We will accept returns if we ship the wrong item or item has been proved to have manufacturer's defect.

We will not accept product replacement for damages due to customer misuse, wrong handling or negligence. Any signs of tampering or opening of item will void the return policy. Customer will shoulder return cost of item. Please contact us within 7 days of receiving your order so we can work out a Replacement or Refund or other custom solution.

RETURN AND REPLACEMENT QUESTIONS

Q: I brought a toy home and broke it during transformation. My toy was opened for inspection at Greattoys store and I only looked at the item. What should I do? Can I have it replaced?

A: Prior to store purchase, we request that all customers take the responsibility to double check all joints and sections of the toy before leaving our store. Please report any problems to GreattoysOnline staff immediately.
After leaving the store a no-return-no-exchange will be implement and we will not entertain any complaints or replacement request of broken parts.
Please read and understand the instruction manual properly and read website discussions or view youtube.com videos for proper transformation procedures to avoid any damage due to improper transformation. We will be happy to replace the item if manufacturer has issued replacement parts due to production flaw.

Q: I brought the toy home and played with the toy and I am missing a part. My toy was opened for inspection at Greattoys store and I only looked at the item. What should I do? Can I have it replaced?

A: Prior to store purchase, we request that all customers take the responsibility to have all toy parts accounted for before leaving the store premises. Please report any problems to GreattoysOnline staff immediately.
After leaving the store a no-return-no-exchange will be implement we will not entertain any complaints of missing parts. We will be happy to replace the item if manufacturer has issued replacement parts due to production flaw.

Q: I brought a toy home and noticed it has a manufacturing defect. My toy was opened for inspection at Greattoys store and I only looked at the item. What should I do? Can I have it replaced?

A: We will be happy to replace any toy with manufacturing defects (i.e. 2 left hands, 2 right hands, 2 left feet, 2 right feet etc..). We will not consider missing parts as manufacturing defects unless missing part was identified before leaving our store premises.
We request that all customers take the responsibility to have all toy parts accounted for before leaving the store premises. Customers will have 7 days from date of purchase to have item replaced with the same item or of equal value if item is out of stock.

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